Nowadays, many businesses, regardless of their type or size, are dealing with severe competition. In order to remain competitive on the market and raise their efficiency, many of them are implementing business process management (BPM) to their everyday operations.
BPM is defined as “a systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment”, and if you want to take your business to a whole new level, it is just the thing for you.
However, before choosing the right software, you should have a clear insight of its characteristics and the benefits it brings to your company. So let us help you learn more about this game-changing technology!
Each BPM software has its own distinctive features so it is important to understand what they all mean in order to make the right choice for your business. Here is the list of the most important features a good BPM must possess:
- DCM – Dynamic case management is in charge of organizing your unstructured processes and defining the tasks to complete a case. Its ultimate goal is to enable your workers to make more efficient decisions and alleviate their workflow in whole.
- SSO – Single sign-on is certainly a mandatory feature as it allows users to log in by using one set of credentials via multiple software platforms which helps your IT track the overall activity in your company.
- Mobile support – If you want to make your business processes more mobile and to allow users to have wider access to everything that is going on in the company, your BPM has to have a mobile support feature for Android, iOS and Windows phones.
- Administrative features – They enable users to quickly reassign tasks and to delete and edit them effortlessly without having to involve an expensive consultant to help you.
- Integration – The ability to integrate with the existing software systems allows you to decrease the amount of time-consuming manual data entry. BPM integrations should contain webhooks, API support and REST APIs.
Although the list of benefits that BPM brings to your business is quite long, we will mention the ones that are thought to be the most essential.
- Increased efficiency – Automation reduces the occurrence of errors and any potential rework while optimization of processes removes redundant tasks which altogether leads to greater efficiency. Moreover, it allows better monitoring of potential delays and easier reallocation of tasks among the workers.
- Decreased costs – With the help of BPM, any costs related to the execution of business processes and operational costs are significantly cut down. It allows you to decrease lead time which ultimately results in more efficient production and thus brings greater profitability.
- Improved agility – BPM allows you to implement changes, redefine tasks and make breaks in business processes. Greater agility makes the alteration or customization of business processes much easier which will help you save a lot of time and effort for focusing on your business growth.
- Better compliance – BPM enables quicker implementation of any regulatory requirements and thus prevents delays in compliance. This results in more visible and transparent organizational processes.
To sum up, if you want to increase customer satisfaction, improve efficiency and offer greater satisfaction to your team members, implementing a BPM system will deliver a set of services and tools which contribute to streamlining of the business processes and improved performance. To find out some additional info about BPM, click here.